Frequently Asked Questions

Everything you need to know about hair systems, application, maintenance, and our services.

💡 General

A hair system is an ultra-thin hair prosthesis made of a transparent base (in lace, monofilament, or polyurethane) onto which high-quality natural hair is hand-tied. Unlike traditional wigs, it attaches directly to the scalp using medical adhesives and faithfully reproduces the appearance of natural hair — including the hairline, parting, and movement.
Yes. The bases of our systems (especially the Swiss lace and ultra-thin PU 0.03 mm) are designed to blend perfectly with your scalp. The hairline is created with invisible bleached knots, and the hair is implanted one by one to replicate natural density and direction. In everyday life — in bright sunlight, up close, to the touch — a well-fitted and properly maintained system is undetectable, even by those close to you.
Our systems are aimed at all men facing hair loss, whether due to androgenetic alopecia (classic baldness), diffuse alopecia, the aftermath of medical treatments, or simply a receding hairline. There are no minimum or maximum age requirements. Whether you want to regain your previous look or try a new style, our systems adapt to your situation.
No. With a fine polyurethane or lace base secured with an appropriate adhesive, you quickly forget that you are wearing a system. The base conforms to the shape of your scalp and does not create any discomfort in daily life. In the first few days, you may feel a very slight tension on the scalp — this sensation is normal and disappears quickly, within a few days at most.

🎯 Choosing Your System

Lace: ultra-light and breathable base. The most visually undetectable, ideal for the hairline. Average lifespan: 2 to 4 months.

Mono: more durable woven base that offers a good compromise between durability and natural appearance. Ideal for active wearers. Lifespan: 4 to 8 months.

Skin: fine and smooth base that adheres directly to the scalp. Very realistic "second skin" effect. The ultra-thin PU (0.03 mm) is the most natural, while the standard PU (0.06 mm) is the most durable. Lifespan: 1 to 3 months (ultra-thin) or 3 to 5 months (standard).
Three main criteria come into play:

1. Your lifestyle: if you are athletic or sweat a lot, a breathable lace or mono base is preferable. If you seek absolute discretion in daily life, the ultra-thin skin is unbeatable.

2. Your budget: our Essential range (starting from 165 €) is suitable for discovering hair systems. The Signature range (275–315 €) offers the best quality/durability ratio. The Prestige range (425–495 €) uses premium materials for an exceptional finish.

3. The desired look: light, medium, or voluminous density — our interactive comparator helps you refine your choice in just a few clicks.
We offer 9 universal colors that cover the vast majority of natural shades, from deep black to light blonde, including chestnuts and browns. Each product page features realistic miniatures for each shade. In case of doubt, our AI virtual try-on allows you to test any color on your own photo — it’s the most reliable way to check the result before ordering.
Yes. Our hair systems use natural hair that can be washed, dried, straightened, curled, and styled just like your own hair. The same system can transition from a slicked-back look to a textured hairstyle, fringe, or fade — all it takes is a hairdryer or a straightener. This is one of the great advantages of hair systems: one product, dozens of possible styles.

🤖 AI Virtual Try-On

On each product page, a button "Try on my face — AI" allows you to upload a selfie or a front photo. Our artificial intelligence analyzes your face and generates a realistic portrait of you wearing the selected system, with the chosen color and cut style, in just a few seconds. Your photo is not stored and is only used for instant processing.
Our AI is optimized to faithfully preserve your face (complexion, features, expression, glasses) and produce a very realistic hair rendering — natural hairline, individual strands, consistent shadows. The result gives an excellent indication of the final look, but keep in mind that the actual system will be styled and adjusted by you or a professional, and may therefore differ slightly in volume or exact movement.

📬 Reception & First Days

Yes, this is completely normal and is actually a very good sign — it proves that the hair is 100% natural. When you look at a system outside of the scalp, facing the light, the base appears transparent and the hair sparse. This can be misleading: once applied and styled, the density is indeed what you ordered. A 100% density system already looks full once in place. Do not rely on the "flat" appearance before application.
The natural hair of the systems often has an accentuated wave upon reception, due to conditioning during transport. No worries: after the first wash and drying, the wave relaxes and the look returns to what was ordered. If you chose a "smooth" or "slightly wavy" texture, a simple blow-dry or straightening will restore the desired style. Note: do not alter the wave before you are sure to keep the product — washed or styled systems are not eligible for return.
Like natural hair, exposure to sunlight, repeated washing, and heating devices can gradually lighten the shade — this is actually proof that the hair in your system is 100% natural. To restore the original color, a repigmenting treatment (such as a color mask without ammonia) is sufficient: apply with a comb, leave on for 10 to 15 minutes, then rinse without shampoo. Our Weekly Repair Mask also helps maintain color vibrancy between treatments.

✂️ Application & Fixation

The application is done in a few steps: preparing the scalp (shaving or closely trimming the area), applying a protective primer, placing the adhesive (glue or tape), then positioning the system by aligning the hairline. The first application takes about 30 to 45 minutes. Our practical guides detail each step with images, and our measurement guide helps you define your exact template.
Yes, the vast majority of our clients apply their systems themselves at home after a few tries. Our step-by-step application guide will assist you. For beginners, our Beginner Application Kit (69.90 €) contains all the essential products (glue, tape, remover, primer, comb, and guide). You can also go through one of our partner salons for your first application.
With the right adhesive and proper application, the hair system stays securely in place for 1 to 6 weeks depending on the type of attachment used. Long-lasting glue offers a hold of 4 to 6 weeks, while tapes are more suitable for attachments of 5 to 7 days. It is important to respect the drying times during application and to use a Primer Scalp Protect to optimize adhesion. If you encounter difficulties, our team can advise you on the method best suited to your skin.
If your attachment does not hold as long as expected, here are a few suggestions:

1. The primer: applying a Primer Scalp Protect before the glue increases hold by 40% by creating a uniform base layer.

2. Drying time: respect at least 48 hours after application before washing your hair or exercising. The glue takes time to reach its maximum adhesion.

3. Washing: wash from top to bottom to avoid creating tension on the hairline, and prefer a sulfate-free shampoo.

4. Touch-ups: some wearers touch up the hairline every 1 to 2 weeks, while others maintain the same attachment for weeks. It all depends on your skin and activity level.

🏃 Daily life

Of course. The hair system is designed to remain securely attached continuously, day and night, throughout the application cycle (1 to 6 weeks depending on the adhesive). Most of our clients sleep with their hair system every night without any issues. We simply recommend using a satin night cap to reduce friction with the pillow, which limits tangles and extends the lifespan of the hair system.
Yes. With the right adhesive (long-lasting waterproof glue or high-performance tape), your hair system stays in place during sports, swimming in pools, or even at the beach. After an intense session or a prolonged bath, rinse with clear water and gently dry. Lace and mono bases are the most breathable for regular athletes. For intense activities, applying a Primer Scalp Protect before application significantly enhances hold.
Absolutely. You can wear all types of head accessories — beanie, cap, hat, motorcycle or bicycle helmet — without worry. The hair system behaves exactly like your own hair. The key is that the attachment is done correctly: with a good adhesive, there is no risk of displacement even when removing your headgear.

🧴 Maintenance

The lifespan depends on the type of base and maintenance:

Ultra-thin skin (0.03 mm): 1 to 3 months
Standard skin (0.06 mm): 3 to 5 months
Lace: 2 to 4 months
Premium Swiss lace: 3 to 6 months
Mono + PU: 4 to 8 months

Regular maintenance (gentle shampoo, conditioner, no overheating with styling tools) significantly extends lifespan.
Daily maintenance is simple: wash 2 to 3 times a week with a sulfate-free shampoo, apply a moisturizing conditioner, and gently detangle with a wide-tooth comb starting from the ends. Avoid sleeping with wet hair (use a satin cap) and limit the heat from styling tools to a maximum of 180 °C. Our care products are specifically formulated for hair systems and extend their lifespan.
You can wash your hair as often as necessary — including daily if your lifestyle requires it. To optimize the hold of the attachment, we recommend washing from top to bottom (rather than rubbing from front to back) to avoid creating tension on the hairline. A sulfate-free and paraben-free shampoo is essential to preserve both the hair and the attachment.

🔄 Subscriptions

Our subscriptions guarantee you a regular renewal of your hair system at a reduced price, without interruption:

Essential (€59/month): 1 hair system every 3 months + free shipping
Comfort (€79/month): 1 hair system every 2 months + free shipping + included maintenance products
Serenity (€109/month): 1 hair system per month + free express shipping + complete maintenance kit + priority access to new products

Subscriptions represent significant savings compared to purchasing individually.
Yes, you have complete control. You can modify your plan (switch from Essential to Comfort, for example), change color or model, temporarily suspend (vacation, medical treatment), or cancel permanently — all from your customer account, with no minimum commitment and no cancellation fees.

📦 Order and delivery

Standard orders are shipped within 24 to 48 hours and delivered in 3 to 5 business days in mainland France. Express delivery (1 to 2 days) is available for an additional fee and is free for Serenity subscribers. All packages are sent in a neutral and discreet packaging — no mention of the contents appears on the outside.
We accept credit cards (Visa, Mastercard, CB), payment in 4 installments without fees via Klarna, and PayPal. All transactions are secured by SSL encryption. Payment in 4 installments is particularly suitable for the Signature and Prestige range complements.
Unused hair complements, in their original packaging, can be returned within 14 days for a full refund. Custom-cut or applied complements (washed, styled) are not eligible for return for hygiene reasons. Unopened accessories and care products benefit from a 30-day return policy.

Services

With our online measurement guide, you take the exact dimensions of your application area. Our module generates a personalized cutting template in PDF format (printable A3) that you can use yourself or give to a professional for a perfect cut of the base. This service is offered with every complement order.
Our partner salon directory lists hairdressers trained in the application and maintenance of hair complements. You can search by city or postal code. Partner salons offer first application, reapplication, cutting, and professional maintenance services.
Yes. Hairdressers and beauty professionals can access our professional space with dedicated rates, technical support, and adapted ordering conditions (bulk, priority delivery). Registration is free and validated within 48 hours.
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